Privacy Policy

Effective date: October 7, 2025
Who we are: Solar Games Network (SGN). Infrastructure is provided by Xenolink Data Solutions (Xenolink) as our subcontractor.
Contact: solargamesstaff@gmail.com

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our websites, client portal, control panel, and Services. This Policy is designed to comply with PIPEDA (Canada). If you are in other jurisdictions (e.g., EEA/UK, California), additional rights may apply (see §12).

1) Information We Collect

1.1 Account & billing. Name, email, billing address, country, organization (optional), payment method details (processed by our payment processors), tax identifiers (if applicable).
1.2 Service usage. IP addresses, timestamps, authentication/activity logs, resource usage (CPU/RAM/disk), server names/IDs, and limited technical diagnostics.
1.3 Content on servers. Files, mods, plugins, configurations, and logs you upload or generate while using the Services.
1.4 Support. Tickets, emails, chat transcripts, and related attachments.
1.5 Cookies & analytics. Cookies necessary for login/session, and (if enabled) basic analytics to understand performance and abuse; see §7.

2) Purposes (Why We Use Your Information)

• Provide, operate, and bill for the Services.

• Authenticate users; secure and troubleshoot; prevent abuse and fraud.

• Communicate about your account, updates, maintenance, and incidents.

• Improve service reliability and performance.

• Comply with legal obligations and enforce our Terms.

3) Consent

We collect, use, and disclose personal information with your consent, which may be implied (e.g., when you order a service) or express (e.g., when you agree to this Policy). You may withdraw consent, subject to legal and contractual restrictions; doing so may limit your ability to use the Services.

4) Children

The Services are not for children under 13. If we learn we collected information from a child under 13, we will delete it. Users 13–17 require verifiable parental/guardian consent.

5) Sharing & Disclosures

We share personal information with:

• Service providers/subprocessors — Xenolink (infrastructure), data centers, carriers, DDoS providers, payment processors, ticketing/support tools, email providers, and analytics tools—only as needed to provide the Services.

• Legal/ safety — To comply with law, legal process, or to protect rights, property, or safety (including responding to notice‑and‑notice/DMCA).

• Corporate events — In connection with reorganization, merger, or sale (see TOS §24).

6) International Transfers

Your information may be transferred to, stored, or processed in jurisdictions other than your own (including the U.S. or EU). We take steps to protect it consistent with this Policy and applicable law.

7) Cookies & Similar Technologies

We use necessary cookies for login/session, security, and load balancing. If we employ analytics or preference cookies, we will disclose them in a cookie notice and, where required, seek consent. You can adjust browser settings to manage cookies, but some features may not function.

8) Retention

We retain personal information as long as needed for the purposes above and to comply with legal obligations. Generally:

• Account data: for the life of the account and up to 2 years after closure.

• Billing/transaction records: at least 7 years (tax/audit).

• Logs/diagnostics: typically 90 days unless required longer for security or legal reasons.

• Server content: per TOS §13 (may be deleted after 48 hours of suspension/termination; best‑effort retention up to 7 days).

9) Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including restricted access, encryption in transit, network segmentation, and monitoring. No method of transmission or storage is completely secure.

10) Your Choices & Rights

• Access/Correction: You may request access to or correction of your personal information.

• Deletion: You may request deletion, subject to legal/contractual limits and data needed to provide Services.

• Portability/Restriction (where applicable): If you are in the EEA/UK, you may have additional rights (access, rectification, erasure, portability, restriction, and objection).

• Marketing: We do not sell personal information. If we send marketing, you can opt out at any time.

Requests can be sent to solargamesstaff@gmail.com with subject “Privacy Request.” We may ask for verification.

11) Data Processing on Your Behalf (DPA)

For customers subject to data protection laws where SGN acts as a processor (e.g., hosting personal data you control), a Data Processing Agreement (DPA) is available on request and, once executed, becomes part of your agreement with SGN.

12) Regional Information (If Applicable)

• EEA/UK: SGN acts as controller for account/billing/support data and as processor for customer‑hosted content. You may contact your local Data Protection Authority.

• California: We are a “service provider” for hosted content; we do not sell personal information.

13) Third‑Party Links & Services

Our sites or control panel may link to third‑party services. Their privacy practices are governed by their own policies.

14) Changes to this Policy

We may update this Policy. We will post the new version with the effective date and, for material changes, provide notice via the client area/email where practicable.

15) Contact & Complaints

Contact: solargamesstaff@gmail.com
Complaints (Canada): You may contact the Office of the Privacy Commissioner of Canada (OPC) if you are not satisfied with our response.